Privacy Policy
Your privacy matters. Here's how we protect your information.
1. Introduction
Welcome to Atlas RCM (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our services, or communicate with us through SMS, email, phone calls, or other communication channels.
2. Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Mobile phone number
- Company name
- Practice name
- Other contact information you voluntarily provide
Communication Information
- SMS messages
- Emails
- Phone call records
- Customer support communications
Website Usage Information
Information regarding how you use our website and services.
3. How We Use Your Information
We use your information to:
- Provide and maintain our services.
- Respond to inquiries and customer support requests.
- Send account notifications.
- Send appointment reminders.
- Send service updates.
- Send promotional messages only if you have provided your consent.
- Improve our services.
- Comply with applicable laws and regulations.
4. SMS Communication and Consent
By providing your mobile phone number and explicitly opting in, you consent to receive SMS text messages from Atlas RCM.
These messages may include:
- Customer support
- Appointment reminders
- Account notifications
- Service updates
- Promotional offers (only when you have opted in)
Message Frequency: Approximately 2–4 messages per month.
Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
4.1 Methods of Consent Collection
Atlas RCM only sends SMS messages after obtaining your prior consent.
Consent may be collected through:
- Website forms
- Online checkboxes
- Contact forms
- Verbal consent
- Written consent
- Other legally permitted opt-in methods
When consent is obtained verbally, we maintain records documenting the consent.
4.2 Information Provided During Opt-In
Before opting in, you will be informed of:
- The purpose of the SMS messages.
- The types of messages you may receive.
- Message frequency (approximately 2–4 messages per month).
- That message and data rates may apply.
- That you may reply STOP to opt out.
- That you may reply HELP for assistance.
- A link to this Privacy Policy.
4.3 Opt-Out and Support
- You may stop receiving SMS messages at any time by replying STOP to any text message.
- For assistance, reply HELP.
- Message frequency is approximately 2–4 messages per month.
- Message and data rates may apply.
5. SMS Terms
By opting in, you agree to receive SMS communications from Atlas RCM.
These communications may include:
- Customer support messages
- Appointment reminders
- Account notifications
- Service updates
- Promotional offers (when applicable)
Message frequency is approximately 2–4 messages per month.
Message and data rates may apply.
Reply STOP to cancel.
Reply HELP for assistance.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
6. Sharing Your Information
Atlas RCM respects your privacy.
We do not sell, rent, trade, lease, or share your personal information with any third party.
Mobile phone numbers, SMS consent, opt-in records, and text messaging information are never shared with any third party, affiliate, partner, or marketing organization under any circumstances.
We use your information solely to provide the services you have requested and to communicate with you in accordance with your consent.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While no method of transmission over the Internet is completely secure, we strive to use commercially reasonable measures to protect your information.
8. SMS Data Retention
Atlas RCM maintains records of SMS consent, including the date, time, method of consent, and other available verification information, to comply with applicable messaging regulations.
These records are retained only as long as necessary for legal, regulatory, and business purposes.
9. Your Rights
You have the right to:
- Access your personal information.
- Request corrections to your information.
- Request deletion of your information where permitted by law.
- Withdraw your consent for SMS communications.
- Opt out of marketing communications at any time.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated effective date.
Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or our SMS communications, please contact us.
Atlas RCM
Privacy & Compliance
By using our services and voluntarily opting in to receive SMS communications, you acknowledge that you have read and agree to this Privacy Policy.
Atlas RCM is America's leading provider of comprehensive medical billing and revenue cycle management solutions — offering fully managed financial services for hospitals, imaging centers, labs, and independent medical providers across the United States.